Q: How did YNOT begin?
A: Established in 2009, founder Tony Mammoliti started experimenting and designing bike gear he felt was lacking in the cycling industry. Initially, a small garage studio was set up in the back alley of Toronto's iconic Croft Street. At local cycling events bike messengers and FGFS riders began getting their hands on YNOT products, and started putting them through their paces. Over time, a die-hard DIY crew of like-minded designers were brought together, and the YNOT product line evolved and expanded.
YNOT headquarters are located in a warehouse in the Junction area of Toronto known for its industrious working class and manufacturing history. YNOT now ships to over 40 countries and many retailers. The amazing YNOT crew continue to push the company forward, driven by a passion to create unique and functional products for people that use and depend on them every day.
Q: Where are YNOT products manufactured?
A: All of our bags and accessories are handmade in Canada. From design to prototyping to manufacturing and shipping, every stage of our production is done in-house, here in Toronto. Much of our fabric and plastic hardware is made in the United States, and some material is even made in Canada! Apparel items (hats, shirts) are generally finished in our factory (logo applied), but country of origin varies (check label).
CURRENCY AND PRICING
Q: What currency are YNOT products sold in?
A: All prices are in US Dollars.
Q: Do your prices include tax and duties?
A: GST or HST will be added to orders shipped within CANADA. There are no taxes or duties on orders shipped to the UNITED STATES. For all other countries, duties and/or taxes may be assessed by your government at the border.
Q: What happens after I place my order?
A: Stock items are generally shipped within 2-3 business days. Custom YNOT products using the "build your own" feature ship ASAP but because they are built to order, they can take up to 10 business days to ship.
Q: When will my order arrive?
A: Delivery estimates are displayed during checkout when you choose a shipping method. If after this time your item has not arrived please contact us at email@example.com.
Q: What is our return policy?
A: You can return any products you ordered from YNOT's website (except custom products) within 30 days of receipt, as long as the item is unused, unwashed, has the original packaging and is otherwise in just-like-new condition. Before sending an item to YNOT for return please contact us at firstname.lastname@example.org for details and instructions. You are responsible for all shipping costs unless the item is defective.
Please note all custom items are final sale. They are individually built to order, and cannot be exchanged or returned for refund.
Q: What are the shipping details?
A: Once you add an item to the shopping cart, select your country and postal code (if applicable) to see a list of shipping options, transit times, and prices. Most orders ship within 2 business days.
REPAIRS AND WARRANTY
Q: Can I order parts online?
A: Yes, click here to order parts. Contact us if you are looking for something not shown.
Q: What is the warranty?
A: All YNOT Bags come with a LIFETIME WARRANTY to be free of defects in workmanship and materials under normal use. This applies only to the original owner. If your bag requires repair due to what we deem abnormal usage or normal wear and tear, we will contact you for approval before repairing the bag at your cost.
Bags with vinyl or reflective logos are covered by the LIFETIME WARRANTY but due to the nature of the logo material used it can deteriorate over time and the logo itself is not covered under warranty.
Special limited edition fabrics that we may offer from time to time have not gone through our normally extensive testing for durability and as a result, there is no warranty on these materials.
Before sending an item to YNOT for repair download the mail-in repair form. Please print and include with your parcel.
For the health, safety and comfort of our employees, and to ensure that our manufacturing studio is free of allergens and other hazards, goods sent in for repair must be CLEAN, inside and out. If the product is not clean, there will be a $50 charge to perform the minimum cleaning required for work to begin. This is not a cleaning service and the $50 charge does not mean that your bag will be returned "clean".
Q: Do you do repairs on other types of bags?
Q: How do I clean my YNOT bag and/or accessory?
A: CORDURA® OUTER LAYER: The exterior of your bag or accessory can be simply spot cleaned or wiped down with water to get the majority of dirt and grime off. Use a gentle soapy mixture to scrub away any stubborn stains and then rinse thoroughly. The liner can be wiped clean similarly. If your bag is extremely dirty, machine wash COLD. Be sure to place it in a durable mesh delicates bag first to protect straps and hardware. Hang upside down to dry. DO NOT PUT BAG IN THE DRYER. Any cleaning wears away at the exterior coatings and therefore reduces the water repellency of your bag, so always try the least destructive cleaning method first. Machine washing is for extreme situations only (cat piss)!
WAXED CANVAS OUTER LAYER: Spot clean with cold water ONLY. Use soft bristled brush for stubborn stains to gently loosen and brush off dirt. Remember this fabric is a natural fibre, with an applied wax treatment. Eventually you may want to re-wax your bag. Hang upside down to dry. DO NOT PUT BAG IN THE DRYER. Any cleaning wears away at the wax coating and therefore reduces the water repellency of your bag, so always try the least destructive cleaning method first.
Damage that occurs as a result of cleaning is not covered by warranty.
Q: What type of pedals work with YNOT pedals straps?
A: The pedals sold on our site are ideal to use because of the angled slots & overall construction of Wellgo platform pedals. Also, the metal Wellgo track pedals we offer allow for a more classic look, but are still compatible with our straps. There are many other platform pedals that also work with YNOT straps. The openings for the strap to pass through must be at least ¾" wide x ¼" tall. This includes: most BMX/MTB platform pedals, Demolition PC, Animal Hamilton PC, and Shadow Conspiracy Ravager, among others.
Q: How do I install my YNOT pedal straps?
A: It's really easy! You can view an installation diagram here, or installation video here
FIT & SIZING
Q: How do I know what shoulder to get my bag made for?
A: Lucky for you, ALL of our messenger bags (Junction, Mongoose, Annex) have a reversible shoulder & stabilizer strap, so don't worry about it! This means you can buy any YNOT messenger bag and choose which strap orientation you prefer. Also for riders who wear their bag all day long, you have the option of switching the strap back and forth on occasion to give your "default" shoulder a break.
The only exception to this is our mini messenger the Bandicoot (link). But you can choose left or right shoulder under the "Build Your Own" feature. Most people are, "left shoulder" single strap bag wearers, which is why it's the standard on this bag. This means the strap will rest on your left shoulder, come across your chest and angle down towards your right hip. If you wear a bag opposite to this, you need a "right shoulder" bag.
Q: I am looking to have a one-of-a-kind bag created beyond the "Build Your Own" custom bags on the website. Do you do one-off custom design work for individuals?
A: The process of designing a bag and getting it ready for production is expensive and time consuming. In most cases, small runs of custom product cannot be produced at a price that is fair to you.
Q: Does YNOT do custom work for businesses and organizations?
A: YNOT has experience working with corporate clients large and small, and on projects with varying levels of complexity; from custom graphics and embroidery, to custom product development. Our clients include Red Bull, AXE, Cervélo, Orontas, Sam James Coffee Bar, and others. Contact info@ynotmade with any inquiries.
Q: Are you hiring?
A: We are always open to talking to talented people that could potentially add to the pool of skills at YNOT so feel free to send us a note at email@example.com
Q: Will YNOT sponsor my event?
A: YNOT sponsors many events around the world with product and support. We are however a small company with limited resources. As a result we have to limit the amount of events we sponsor. If you are seeking sponsorship please email us with the details of your event, including how many people you expect to have, and the level of sponsorship you require. Please provide a minimum of 3 weeks notice prior to the event.
Q: Will YNOT sponsor me?
A: Our team is currently full and we are not accepting new members. But hey, we always like watching rad new edits from up and comers.....
Q: Where can I buy your stuff?
A: You can see a full listing of our retailers around the world HERE
Q: I have a shop, how do I become a dealer?
A: Start by registering at ynotmade.com/wholesale. Once your online account is created, login and complete the application. We'll get you the information need to stock your store with our gear right away!
This website is operated by YNOT. The terms “we”, “us”, and “our” refer to
YNOT. The use of our website is subject to the following terms and conditions of
use, as amended from time to time (the “Terms”). The Terms are to be read together by you
with any terms, conditions or disclaimers provided in the pages of our website. Please review
the Terms carefully. The Terms apply to all users of our website, including without limitation,
users who are browsers, customers, merchants, vendors and/or contributors of content. If you
access and use this website, you accept and agree to be bound by and comply with the Terms
authorized to access our website, use any of our website’s services or place an order on our
2. Use of our Website
You agree to use our website for legitimate purposes and not for any illegal or unauthorized
purpose, including without limitation, in violation of any intellectual property or privacy law. By
agreeing to the Terms, you represent and warrant that you are at least the age of majority in
your state or province of residence and are legally capable of entering into a binding contract.
You agree to not use our website to conduct any activity that would constitute a civil or criminal
offence or violate any law. You agree not to attempt to interfere with our website’s network or
security features or to gain unauthorized access to our systems.
You agree to provide us with accurate personal information, such as your email address,
mailing address and other contact details in order to complete your order or contact you as
needed. You agree to promptly update your account and information. You authorize us to collect
3. General Conditions
We reserve the right to refuse service to anyone, at any time, for any reason. We reserve the
right to make any modifications to the website, including terminating, changing, suspending or
discontinuing any aspect of the website at any time, without notice. We may impose additional
rules or limits on the use of our website. You agree to review the Terms regularly and your
continued access or use of our website will mean that you agree to any changes.
You agree that we will not be liable to you or any third party for any modification, suspension or
discontinuance of our website or for any service, content, feature or product offered through our
4. Products or Services
All purchases through our website are subject to product availability. We may, in our sole
discretion, limit or cancel the quantities offered on our website or limit the sales of our products
or services to any person, household, geographic region or jurisdiction.
Prices for our products are subject to change, without notice. Unless otherwise indicated, prices
displayed on our website are quoted in Canadian dollars.
We reserve the right, in our sole discretion, to refuse orders, including without limitation, orders
that appear to be placed by distributors or resellers. If we believe that you have made a false or
fraudulent order, we will be entitled to cancel the order and inform the relevant authorities.
We do not guarantee the accuracy of the colour or design of the products on our website. We
have made efforts to ensure the colour and design of our products are displayed as accurately
as possible on our website.
5. Links to Third-Party Websites
Links from or to websites outside our website are meant for convenience only. We do not
review, endorse, approve or control, and are not responsible for any sites linked from or to our
website, the content of those sites, the third parties named therein, or their products and
services. Linking to any other site is at your sole risk and we will not be responsible or liable for
any damages in connection with linking. Links to downloadable software sites are for
convenience only and we are not responsible or liable for any difficulties or consequences
associated with downloading the software. Use of any downloaded software is governed by the
terms of the license agreement, if any, which accompanies or is provided with the software.
6. Use Comments, Feedback, and Other Submissions
You acknowledge that you are responsible for the information, profiles, opinions, messages,
comments and any other content (collectively, the “Content”) that you post, distribute or share
on or through our website or services available in connection with our website. You further
acknowledge that you have full responsibility for the Content, including but limited to, with
respect to its legality, and its trademark, copyright and other intellectual property ownership.
You agree that any Content submitted by you in response to a request by us for a specific
submission may be edited, adapted, modified, recreated, published, or distributed by us. You further agree that we are under no obligation to maintain any Content in confidence, to pay
compensation for any Content or to respond to any Content.
You agree that you will not post, distribute or share any Content on our website that is protected
by copyright, trademark, patent or any other proprietary right without the express consent of the
owner of such proprietary right. You further agree that your Content will not be unlawful, abusive
or obscene nor will it contain any malware or computer virus that could affect our website’s
operations. You will be solely liable for any Content that you make and its accuracy. We have
no responsibility and assume no liability for any Content posted by you or any third-party.
We reserve the right to terminate your ability to post on our website and to remove and/or delete
any Content that we deem objectionable. You consent to such removal and/or deletion and
waive any claim against us for the removal and/or deletion of your Content.
7. Your Personal Information
8. Errors and Omissions
Please note that our website may contain typographical errors or inaccuracies and may not be
complete or current. We reserve the right to correct any errors, inaccuracies or omissions and to
change or update information at any time, without prior notice (including after an order has been
submitted). Such errors, inaccuracies or omissions may relate to product description, pricing,
promotion and availability and we reserve the right to cancel or refuse any order placed based
on incorrect pricing or availability information, to the extent permitted by applicable law.
We do not undertake to update, modify or clarify information on our website, except as required
9. Disclaimer and Limitation of Liability
You assume all responsibility and risk with respect to your use of our website, which is provided
“as is” without warranties, representations or conditions of any kind, either express or implied,
with regard to information accessed from or via our website, including without limitation, all
content and materials, and functions and services provided on our website, all of which are
provided without warranty of any kind, including but not limited to warranties concerning the
availability, accuracy, completeness or usefulness of content or information, uninterrupted
access, and any warranties of title, non-infringement, merchantability or fitness for a particular
purpose. We do not warrant that our website or its functioning or the content and material of the
services made available thereby will be timely, secure, uninterrupted or error-free, that defects
will be corrected, or that our websites or the servers that make our website available are free of
viruses or other harmful components.
The use of our website is at your sole risk and you assume full responsibility for any costs
associated with your use of our website. We will not be liable for any damages of any kind
related to the use of our website. In no event will we, or our affiliates, our or their respective content or service providers, or any of
our or their respective directors, officers, agents, contractors, suppliers or employees be liable
to you for any direct, indirect, special, incidental, consequential, exemplary or punitive damages,
losses or causes of action, or lost revenue, lost profits, lost business or sales, or any other type
of damage, whether based in contract or tort (including negligence), strict liability or otherwise,
arising from your use of, or the inability to use, or the performance of, our website or the content
or material or functionality through our website, even if we are advised of the possibility of such
Certain jurisdictions do not allow limitation of liability or the exclusion or limitation of certain
damages. In such jurisdictions, some or all of the above disclaimers, exclusions, or limitations,
may not apply to you and our liability will be limited to the maximum extent permitted by law.
You agree to defend and indemnify us, and hold us and our affiliates harmless,, and our and
their respective directors, officers, agents, contractors, and employees against any losses,
liabilities, claims, expenses (including legal fees) in any way arising from, related to or in
connection with your use of our website, your violation of the Terms, or the posting or
transmission of any materials on or through the website by you, including but not limited to, any
third party claim that any information or materials provided by you infringe upon any third party
11. Entire Agreement
The Terms and any documents expressly referred to in them represent the entire agreement
between you and us in relation to the subject matter of the Terms and supersede any prior
agreement, understanding or arrangement between you and us, whether oral or in writing. Both
you and we acknowledge that, in entering into these Terms, neither you nor we have relied on
any representation, undertaking or promise given by the other or implied from anything said or
written between you and us prior to such Terms, except as expressly stated in the Terms.
Our failure to exercise or enforce any right or provision of the Terms will not constitute a waiver
of such right or provision. A waiver by us of any default will not constitute a waiver of any
subsequent default. No waiver by us is effective unless it is communicated to you in writing.
Any headings and titles herein are for convenience only.
If any of the provisions of the Terms are determined by any competent authority to be invalid,
unlawful or unenforceable, such provision will to that extent be severed from the remaining
Terms, which will continue to be valid and enforceable to the fullest extent permitted by law.
15. Governing Law
our products or services offered on our website will be resolved in accordance with the laws of
the Province of Ontario without regard to its conflict of law rules. Any disputes,
actions or proceedings relating to the Terms or your access to or use of our website must be
brought before the courts of the Province of Ontario in the City of Toronto,
Ontario and you irrevocably consent to the exclusive jurisdiction and venue of such
16. Questions or Concerns
Please send all questions, comments and feedback to us at firstname.lastname@example.org
We are committed to maintaining the accuracy, confidentiality, and security of your personally
governs our actions as they relate to the collection, use and disclosure of Personal Information.
Code for the Protection of Personal Information and Canada's Personal Information Protection
and Electronic Documents Act.
We are responsible for maintaining and protecting the Personal Information under our control.
We have designated an individual or individuals who is/are responsible for compliance with our
2. Identifying Purposes
We collect, use and disclose Personal Information to provide you with the product or service you
have requested and to offer you additional products and services we believe you might be
interested in. The purposes for which we collect Personal Information will be identified before or
at the time we collect the information. In certain circumstances, the purposes for which
information is collected may be clear, and consent may be implied, such as where your name,
address and payment information is provided as part of the order process.
Knowledge and consent are required for the collection, use or disclosure of Personal
Information except where required or permitted by law. Providing us with your Personal
Information is always your choice. However, your decision not to provide certain information
may limit our ability to provide you with our products or services. We will not require you to
consent to the collection, use, or disclosure of information as a condition to the supply of a
product or service, except as required to be able to supply the product or service.
4. Limiting Collection
The Personal Information collected will be limited to those details necessary for the purposes
identified by us. With your consent, we may collect Personal Information from you in person,
over the telephone or by corresponding with you via mail, facsimile, or the Internet.
5. Limiting Use, Disclosure and Retention
Personal Information may only be used or disclosed for the purpose for which it was collected
unless you have otherwise consented, or when it is required or permitted by law. Personal
Information will only be retained for the period of time required to fulfill the purpose for which we
collected it or as may be required by law.
Personal Information will be maintained in as accurate, complete and up-to-date form as is
necessary to fulfill the purposes for which it is to be used.
7. Safeguarding Customer Information
Personal Information will be protected by security safeguards that are appropriate to the
sensitivity level of the information. We take all reasonable precautions to protect your Personal
Information from any loss or unauthorized use, access or disclosure.
We will make information available to you about our policies and practices with respect to the
management of your Personal Information.
9. Customer Access
Upon request, you will be informed of the existence, use and disclosure of your Personal
Information, and will be given access to it. You may verify the accuracy and completeness of
your Personal Information, and may request that it be amended, if appropriate. However, in
certain circumstances permitted by law, we will not disclose certain information to you. For
example, we may not disclose information relating to you if other individuals are referenced or if
there are legal, security or commercial proprietary restrictions.
10. Handling Customer Complaints and Suggestions
831 Queen Street West
Toronto, ON M6J 1G1
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